LIBRARY & ACADEMIC
TRADE FAIRS & CONFERENCES
D.A.P. Retail Policies and Fulfillment
D.A.P. fulfillment and billing is processed through Ingram Publisher Services. If you already have an account with Ingram Publisher Services, you do not need to set up a new account for D.A.P. books. If you do not have an account with Ingram Publisher Services, and you wish to order books from D.A.P., please fill out the Ingram Publisher Services New Account Set Up Form and the appropriate resale certificate here, and submit the completed forms with your initial order.
Please download: Ingram Publisher Services New Account Set Up Form Trade
If your store is located in the following states: AL, AR, CO, DC, FL, GA, HI, ID, IL, IA, KS, ME, MD, MI, MN, MO, NE, NV, NJ, NM, ND, OK, RI, SC, SD, TN, TX, UT, VT, WA, WI, please use this: Uniform Resale Certificate
For stores located in AZ
For stores located in CA
For stores located in CT
For stores located in IN
For stores located in KY
For stores located in LA
For stores located in MA
For stores located in NC
For stores located in NY
For stores located in OH
For stores located in PA
For stores located in VA
For customer service, please call us toll-free at 1 800 338 BOOK (2665)
For orders please email email@example.com or fax orders to 1 800 478 3128
If you would like to receive trade email updates about new releases, back-in-stock titles, and trade specials, please e-mail a Sales Associate at firstname.lastname@example.org
Charged based on UPS Ground Shipping and the weight of the books
*All returns must include a packing list and copy of the original invoice. Books must be in mint condition. Shopworn or price-stickered books will not be accepted or credited.
*Titles may not be returned before 90 days or after 18 months. Books must still be in print and available from D.A.P.
*Limited editions and short discount (SDNR) titles are not returnable.
*D.A.P. credits returns at the same discount at which the customer was originally invoiced for the title. D.A.P. may destroy and refuse credit for returns in excess of what was purchased by the customer directly from D.A.P.
*D.A.P. will only credit a customer's returns against the customer's current balance and /or future purchases. Estimated or anticipated bulk returns will not be credited.
DIRECT U.S. RETURNS TO:
IPS Returns Center
1210 Ingram Drive
Chambersburg, PA 17202
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